REFUNDS & RETURNS

Can I return something from the UK?

We’ll be happy to replace or refund anything unopened and unwanted within 30 days of receiving your purchase! We’re sorry to say that for hygiene reasons, we’re not able to accept any item that has been opened.

What about returning from outside of the UK?

If there’s an issue with your order, please contact us and we’ll be able to advise you on the best way to get it resolved.

Phone: +00 44 7481 423280
Email: info@postmyvape.com
Whatsapp Chat: Click the chat icon in the bottom right corner of this page

How do I return something?

To make a return, we’d recommend using your local Post Office’s service. Don’t forget to ask for a proof of postage/receipt when you do - this is just so that if anything happens (which is rare), it can be chased up.

We encourage you to double check that your return is packed securely and the address is clear and visible on the outside of the parcel. Please also include your name, order number, and the reason why you are returning your product on a note and pop that in the return’s parcel. This’ll mean we’ll be able to handle your return as efficiently as possible.

Our returns address is:
84 South Street, Bishop's Stortford, CM233BG

What if I’ve received an incorrect item?

If you could please get in touch with a picture of anything incorrect and of your receipt, ensuring that it's showing the 'picker and packer' details on the top-right, we’ll aim to get back to you with a resolution within 24 hours.

Phone: +00 44 7481 423280
Email: info@postmyvape.com
Whatsapp Chat: Click the chat icon in the bottom right corner of this page

How does it work if I want a refund?

We’ll always refund you to the payment method used at checkout. Once a refund has been issued, it can take up to 5 working days (excluding bank holidays and weekends) for your bank or PayPal to put the funds back into your account, but it's usually the same day.